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A:The alarm system may be armed in the "Away" or "Stay" mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials Broadview and transmits the message through a telephone line. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.
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A:A motion detector may activate falsely due to improper installation of the device above a heater or furnace. Movement of objects such as balloons, blinds, and curtains within the range of a motion detector may also trigger an alarm activation. The motion detector may require relocation or adjustment by an ABS technician. |
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A:An alarm panel will normally display "no ac" when the system has lost electrical current. The outlet should be checked to verify that it is operational. If the outlet is working properly a service call will be needed. |
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A:The alarm system provides a delay period for the user. This delay period allows the user to disarm the system in order to prevent an alarm activation. The delay period can range from 30 seconds up to 2 minutes. |
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A:An alarm system may lose communications for several reasons. The telephone line the system communicates through may be inoperable or equipment on the alarm system may not be functioning properly. Operational malfunctions within your phone company or Broadview may also be possible reasons for communications failure. |
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A:Your time is important and our technicians strive to arrive promptly as scheduled. If we miss an appointment and have not contacted you, please call us. An ABS service dispatcher will quickly assist you. |
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A:Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm. |
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A:Your alarm system is capable of sending many types of signals to Broadview, which is why we spend a lot of time during the installation testing the alarms. Very rarely a system will send a signal that is not clearly defined in our database and requires us to update our information. |
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A:If an ABS technician or installer is not currently working on your alarm system, your system was left in a programming mode. Call ABS at 713-538-1600 or 1-866-966-2727 and speak to an operator for instructions on exiting the programming mode. |
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A:Sometimes, because of billing cycles, your first bill is issued before the payment has been posted. The payment will appear on your next bill; if not, call Broadview. |
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A:If you've already enjoyed Broadview services for at least one year, Broadview will provide you with: FREE Premium system Installation Plus 50% OFF on additional equipment installation. Call Now! 888.943.MOVE |
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A:Yes. Broadview offers a special Extended Limited Warranty/Quality Service Plan (QSP) which will cover the repair or replacement costs of the equipment for just a few dollars each month. To get the Quality Service Plan for your Broadview system, call our office. |
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A:No. The Broadview system is designed to seize your phone line in order to call the Broadview Customer Care Center. It will then release the line in order for the Customer Care Center to notify you that an alarm signal was received. |
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A:Just call the Broadview Customer Care Center at 1.800.445.0872 or visit www.mybroadview.com with your changes. Have your personal identification code ready in order to make your changes. Make sure to tell everyone on your call list what to do in case they receive a call from Broadview. |
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A: Broadview will be happy to investigate any problems you're having with your equipment. Just call 1.800445.0872 for any service-related issues. |
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A: No. Your system is an independent unit and can only be turned off at your control touchpad. |
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A: The system allows a brief period for you to turn off your system before an alarm signal is sent to the Customer Care Center. This gives you enough time to cancel the signal and prevent a false alarm. |
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A: If you hold down the panic or fire alarm buttons on the touchpad for 1 to 3 seconds, an alarm is transmitted to the Broadview Customer Care Center, and emergency services are dispatched immediately. An alarm received in this manner cannot be canceled. |
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A: Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Customer Care Center so you can be notified. |
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A: No. If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touchpad, and Broadview will request emergency services. |
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A: Yes. It is your responsibility to make sure that your system is in good working order. Broadview regularly initiates a communications performance test. It's easy to test your system; just refer to your owner handbook or call 1.800.445.0872 and follow the simple instructions. If you find that a part of your system is not working properly, call Broadview to request repair service. |
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A:Yes. It all depends on what type of VOIP/ Digital Phone service you have. Please call us to find out more information about VOIP. CALL NOW |
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